Alano DT 3 Privacy Policy — Your Data, Explained Clearly

1 Who We Are

This Privacy Policy applies to the Alano DT 3 platform, accessible at alanodt3.app. When this policy refers to "Alano DT 3", "we", "our" or "us", it means the platform and the team operating it.

Alano DT 3 is an online gaming platform built for Pakistani players, offering sports betting, casino, live casino, slot games and a VIP programme — all transacted in PKR. The personal data you provide when using this platform is processed in accordance with this policy.

If you have any questions about how your data is handled, or want to exercise any of your rights as described in Section 9, you can contact the support team directly through live chat inside your account. Support is available around the clock.

2 Data We Collect

We collect personal data in two ways: information you provide directly when using the platform, and data generated automatically as you interact with it. Below is a breakdown of both categories.

Data you provide directly:

• Full name, date of birth and gender — collected at registration to verify your identity and confirm you meet the 18+ age requirement.
• Email address and/or mobile number — used for account access, transaction notifications and support communications.
• Password — stored in hashed form. We do not store plain-text passwords and cannot retrieve yours if it is lost.
• Payment information — including JazzCash account number, Easypaisa mobile wallet details, bank account information or card details as relevant to your chosen deposit and withdrawal method. We do not store full card numbers; payment data is handled by our payment processor partners.
• Identity verification documents — such as a copy of your CNIC or passport, submitted when requested during the account verification process.
• Communications — messages you send to the support team, including live chat transcripts and any attachments you share.

Data collected automatically:

• Device and browser information — including device type, operating system, browser version and screen resolution.
• IP address and approximate location — used for fraud detection and to determine whether the platform is being accessed from a restricted region.
• Session activity — pages visited, games played, bets placed, time spent on each section and navigation patterns within the platform.
• Transaction history — all deposits, withdrawals, bets, casino rounds and bonus activity associated with your account.
• Cookie data and similar tracking technologies — as described in Section 6.

3 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect data speculatively or hold data that serves no active function. The table below outlines how each category of data is used.

Where your data is used for responsible gaming monitoring — for example, identifying patterns that may indicate problematic gaming behaviour — this is done to protect you, not to target you commercially. Responsible gaming tools and their use are described separately on the Responsible Gaming page.

4 Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: The majority of data processing is necessary to provide you with the services you have signed up for — running your account, processing transactions and settling bets.
• Legitimate interests: We process certain data — such as device information and session activity — to detect fraud, protect the integrity of the platform and improve user experience. This is done in a way that does not override your privacy rights.
• Legal obligation: Some data processing is required to comply with anti-fraud and anti-money laundering obligations, including identity verification and transaction monitoring.
• Consent: Where we send you marketing communications, we do so only where you have opted in. You can withdraw this consent at any time through your account settings or by contacting support.

5 Sharing Your Data

We do not sell your personal data to anyone. We share data only where necessary to operate your account, and only with the categories of third party described below.

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where you submit documents for KYC verification, these are processed by a third-party identity verification service. Data shared is limited to what is necessary for that verification.
• Fraud prevention services: We share device and transaction signals with fraud detection partners to identify and prevent abuse, account takeover and unauthorised transactions.
• Platform infrastructure providers: Cloud hosting and data storage providers process data on our behalf under strict data processing agreements. They do not have independent access to your personal information.
• Legal and regulatory requirements: If required by law or to respond to a valid legal process, we may disclose certain data. We will notify you where we are legally permitted to do so.

6 Cookies and Tracking Technologies

The Alano DT 3 platform uses cookies and similar technologies to keep your session active, remember your preferences and understand how the platform is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These keep you logged in during a session and maintain your account state. Without them, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings, display preferences and responsible gaming tool configurations.
• Analytics cookies: Help us understand which pages are visited most, how users navigate the platform and where technical issues occur. This data is aggregated and not used to identify individual users.
• Security cookies: Used to detect unusual login patterns and help protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some preference-related features may not persist between sessions.

7 Data Security

Protecting your personal data is a practical priority, not just a policy statement. We apply the following security measures across the platform:

• All data transmitted between your device and the platform is encrypted using TLS. This applies to login, registration, deposits, withdrawals and all account activity.
• Passwords are stored using one-way cryptographic hashing. Even if data were ever accessed without authorisation, passwords could not be recovered in plain text.
• Access to personal data within our systems is restricted to staff who require it for their specific role. Access is logged and reviewed.
• Payment data is handled by PCI-DSS compliant payment processors. Full card numbers are not stored on Alano DT 3 servers.
• Account security features — including password requirements and optional two-factor authentication — are available to all users. We strongly encourage enabling 2FA from your account settings.
• Security reviews and monitoring are conducted on an ongoing basis. Suspected security incidents are investigated promptly and affected users are notified where required.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect legal and operational requirements:

• Active account data: Retained for the full duration your account remains open, as it is necessary to provide services and maintain your account history.
• Transaction records: Retained for a minimum of five years after the relevant transaction to meet anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for a period after account closure in line with legal obligations. Once the retention period expires, documents are securely deleted.
• Support communications: Retained for up to two years after the conversation closes, to allow for follow-up and quality review.
• Marketing preferences: Retained until you withdraw consent or close your account. Opt-out requests are actioned within 48 hours.

After retention periods expire, data is deleted or anonymised so that it can no longer be linked back to you as an individual. You can request early deletion of non-essential data by contacting support, subject to any overriding legal obligations.

9 Your Privacy Rights

As a user of the Alano DT 3 platform, you have meaningful rights over your personal data. These are not formalities — you can exercise them at any time by contacting the support team.

To exercise any of these rights, contact the support team via live chat in your account. Please have your account username ready. We aim to acknowledge all requests within 48 hours and resolve them within 30 days.

10 Marketing Communications

Alano DT 3 may send you promotional communications — including bonus offers, sports betting promotions around events like PSL, T20 internationals and football — where you have opted in to receive them. We do not send marketing to users who have not given consent.

• You can opt in to marketing during registration or at any time through your account settings under the "Notifications" or "Communication Preferences" section.
• You can withdraw consent for marketing at any time. Simply update your preferences in account settings or contact support. Opt-out requests are processed within 48 hours — after this point, you will no longer receive promotional messages.
• Withdrawing marketing consent does not affect transactional communications — you will still receive account-related messages such as deposit confirmations, withdrawal updates and security alerts, as these are necessary for operating your account.
• We do not share your contact details with third-party marketing companies. All promotional communications come from Alano DT 3 directly.

11 Minors and Age Restriction

The Alano DT 3 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age is verified as part of the registration process, and additional verification may be requested at any time.

If we become aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all associated data will be deleted and any deposits will be returned to their source where possible.

12 Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in the services we offer or changes in applicable legal requirements. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

When material changes are made to this policy, registered users will be notified via the contact details on their account before the changes take effect. Continued use of the platform after the effective date of an update constitutes your acknowledgement of the revised policy.

If you have questions about any part of this policy, or want to understand how a specific change affects you, contact the support team through live chat. We are available 24/7 and will provide a clear, direct answer — no automated form responses.